We offer a 30-day money back guarantee policy, as well as 12 month warranty against factory defects.
Shipping charges are not refundable for all shipments including cancelled or refused orders.
Shipping Rates
Orders are shipped by UPS Ground. Depending on the destination Canadian and United States destinations are anywhere from 2 - 14 business days.
Other means of delivery including Canada Post are also available upon request. Please email customerservice@affordableportabletherapy.com for a quote on other shipping methods.
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PRODUCT
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DESTINATION
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SHIPPING COSTS
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All destinations in Canada and United States take
approximately 2-14 business days
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Thermal Energy / Body Slimming Infrared Sauna Bag
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Canada
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$35.00 CAD
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Thermal Energy / Body Slimming Infrared Sauna Bag
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United States
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$40.00 CAD
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NEW! I-SPA-L
Turbo Infrared Sauna
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Canada and United States
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$54.00 CAD
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NEW ! I-SPA-XL
Turbo Infrared Sauna
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Canada and United States
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$60.00 CAD
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INTERNATIONAL SHIPPING RATES
We accept and deliver orders worldwide; however, shipping charges displayed here on our site are meant for US and Canadian destinations only. We will contact you by email to inform you of shipping charges and methods which until agreed upon charges will not be processed.
For international deliveries (Outside North America), shipping charges are not quoted in the offered package and therefore are not included in total amount on checkout.You will receive an email confirmation after submitting your order and be advised of the shipping charge for delivery to your destination soon after.
Regular orders will be shipped on business days Monday - Friday.
Shipping charges depend on shipping address and the weight and number of the items.
Shipping charges and handling fees are not refundable.
Shipping Insurance is mandatory for all actual shipments and is included in the shipping cost.
It is always the customer's responsibility to send any exchanges/returns back to us freight prepaid only after receiving an authorization number by contacting our company. Shipping charges will be deducted from original price on all free shipping items returned.
TRACK YOUR PACKAGE You will receive a
tracking number from our company via email at which time you can view the
status of your package.
SHIPPING RESPONSIBILITY All merchandise will be carefully packed and
thoroughly inspected before leaving our premises. Responsibility for its safe
delivery is assumed by the carrier upon acceptance of the shipment. Claims for
loss or damage sustained in transit must, therefore, be made upon the carrier.
CONCEALED LOSS OR DAMAGE Concealed loss or damage means loss or damage
which does not become apparent until the merchandise has been unpacked. The
contents may be damaged in transit due to rough handling even though the
carton may not show external damage. When the damage is discovered upon
unpacking, make a written request for inspection by the carrier's agent within
fifteen days of the delivery date, then file a claim with the carrier since
such damage is the carrier's responsibility. By following these instructions
carefully, we guarantee our full support of your claims to protect you against
loss from concealed damage.
VISIBLE LOSS OR DAMAGE Any external
evidence of loss or damage must be noted on the freight bill or express
receipt, and signed by the carrier's agent. Failure to adequately describe
such external evidence of loss or damage may result in the carrier refusing to
honor a damage claim. The form required to file such a claim will be supplied
by the carrier.
ONLINE - You may order at anytime (24 hours)for online orders.
Start your Order now!
FAX OR MAIL ORDER FORM – To place a fax or mail order complete the steps for ordering online and choose the fax/mail option on the form and complete the rest of the steps including submitting. This will automatically fax us a copy of your order.
Start your Order now!
To order by phone, call 1-780-288-0641 during our normal business hours. A customer service representative is available Monday through Friday 9:00 am - 4:00 pm MTN time zone. Inquiries may be done by e-mail at any time. Please note due to high call volumes, if a representative cannot take your request at time of call please leave a message or for express replies please email us at customerservice@affordableportabletherapy.comwithyour inquiry.
IMPORTANT CLAUSES
All items in stock are shipped same business day after processing. Therefore, any alterations or cancellations may not be accepted after your order submission.
We offer a 30-DAY MONEY BACK GUARANTEE policy, as well as 12 month warranty against factory defects. Shipping charges are not refundable for all shipments including cancelled or refused orders.
If faxing or e-mailing your order please complete the Order now!
. This form requires your name, billing and shipping address, credit card number with expiration date and a copy of both sides of credit card with signature. You must also include other information such as your telephone number and email to make it easy to contact you regarding your order if necessary. We use this information to make your shopping experience as hassle-free and pleasant as possible. We do not Sell, Exchange, share and/or Distribute personal information to anyone without your permission.
Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient,and customized experience. This allows us to provide services that most likely meet your needs, and make your experience safer and easier. We only collect personal information about you that we consider necessary for achieving this purpose including information about a product you have purchased with us.
ERRORS AND OMISSIONS
We will promptly correct any errors brought to our attention. Product images are for illustration only and descriptions of goods are for guidance only, and shall not constitute the contract sale by description.
Prices subject to change without notice. Also, prices are subject to verifiable manufacturers price increases and decreases. No price protection.
To confirm your order with us, a photocopy of both sides of your credit card with signature on it to be sent to us by fax or email is necessary. We will need to contact you for confirmation on shipping charges prior to shipment outside North America,so please be sure to include your phone, and fax numbers (if applicable) as well as your email address. Shipping charges do not include any local duties and taxes. The recipient will be responsible for these charges upon delivery. For your information, international shipping charges varies according to distance and weight.
Delivery time also depends on location and the shipping method of your choice.All orders will be cancelled automatically if no confirmation is received within one week.NOTE: that personal information collected here are for the purpose of processing payment only and will be kept confidentialy. Your credit card will not be charged and order will not be shipped until we receive your reply accepting the correct delivery charges.
For inquiries about shipping charges to a specific location in advance, please e-mail us at customerservice@affordableportabletherapy.com
If you have any questions, you're welcome to email us at customerservice@affordableportabletherapy.com
and we'll be happy to help you make the correct choices.
PAYMENT TERMS
It's easy to make a purchase at our online store. For your convenience, we accept:
• Visa ( USD & CAD)
• Master Card ( USD & CAD)
• ( Both USD and CAD. USD are converted at current bank exchange rate. )
• Pay Pal
Money Order (you will be notified by email once money order is received and shipment sent)
We offer a 30-DAY MONEY BACK GUARANTEE, as well as 12 month warranty against factory defects. Please note that shipping charges are not refundable, and a 10% handling charge will be applied on ALL returned merchandise and canceled orders.
(1) Email us to get a Return Authorization Number.
(2) Fill out application form for return products. Application Form For Return Products
(3) Package (original factory condition) in original packaging including manuals, unfilled out warranty cards, accessories. Do not write anything on the items or package. Send by postal mail unless otherwise specified.
All exchanged/returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories. Please DO NOT tape or write anything on the item or the package. We reserve the right to refuse any such returns.
Shipping charges will be deducted from original price on all free shipping items returned.
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